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Last Updated: December 20, 2024
We’re Working to Enhance Your Banking Experience
At PremierBank, we’re dedicated to delivering exceptional service that grows with your needs. In early 2025, we’re upgrading our computer system to bring you a more advanced, seamless banking experience. This system upgrade will enhance your banking experience with new features, improved security, and faster service.
Key details
When: March 2025
What to expect:
- Your account numbers and details will stay the same.
- Our routing number will not change.
- You’ll enjoy new digital banking tools after the upgrade.
What you can do now:
- Ensure your contact information is up to date.
- Check back here for updates.
- Contact us if you have specific questions.
Need Help?
Our team is here for you, always! Visit your local banking location or give us a call at 920-563-6616.
We’re excited to bring you these improvements and appreciate your support as we work towards upgrading our system for you.
Customer Communications:
Frequently Asked Questions
Overview
When will the System Upgrade take place?
This will occur over the weekend of March 21 – 23, 2025.
Is there anything I need to do right now?
Yes, please ensure your contact information on file is accurate. This will help us keep you informed about the upcoming system upgrade. You can do this by stopping in to any banking office location. Or, give us a call at 920-563-6616.
Why are you making this change?
What enhancements will be available after this upgrade?
The System Upgrade will allow us to bring you a range of enhancements to improve your banking experience. You can look forward to upgraded digital tools, enhanced security, and expanded services designed to offer greater convenience and flexibility. Our investment in making these necessary improvements reflect our commitment to providing you with the best possible support for your financial needs.
Will banking location hours be different around the time that you complete the System Upgrade?
Banking location hours will remain the same with the exception of Pick ‘n Save location which will close early at 5 p.m. on March 20.
I’d like to open a new account, but is it better to wait until after this upgrade?
We are here to serve you now. You do not need to wait. Stop in to open a new account now, and we’ll guide you through any updates during the system upgrade to ensure a smooth transition.
Debit, ATM, and Credit Cards
Will I receive a new debit card?
Yes, all customers will receive a brand new contactless debit card in the mail in early March 2025. The new debit cards will be functional on March 20, 2025.
How will I establish a PIN for my new debit card?
During March 2025 all debit card customers will receive their new debit cards in the mail. Information on how to establish the PIN for the new cards will be provided within that mailer.
Will I receive a new credit card?
No, there will no changes to PremierBank’s personal or business credit cards.
Will I have access to my funds during the Upgrade Weekend?
Yes, you can access your funds during normal business hours.
During the Upgrade weekend, standby limits will be in effect for purchases and cash withdrawals. We recommend getting the cash you need prior to March 20, 2025, and having an alternative form of payment (such as an Elan credit card).
Checks and Account Information
Will I be able to use my current checks?
Yes, you will be able to continue to use your current checks because the routing number will not change.
Will my account number change?
No, your existing deposit account numbers will not change.
Bill Pay
Will I have to set up all of my automatic bill payments after the System Upgrade?
No, currently established bill payments will remain.
Am I going to have to reenter all of my payers in online bill pay?
No, current bill payers will transfer at the time of the System Upgrade.
Online and Mobile Banking
Will how I access online banking change?
You will still be able to access online and mobile banking via our website and mobile app.
Statements
Will my statement cycle change?
Yes, statement cycle dates are likely to be adjusted slightly. Specific information about cycle dates will be available in mid-March 2025.