This will occur over the weekend of March 21 – 23, 2025.

Yes, please ensure your contact information on file is accurate. This will help us keep you informed about the upcoming system upgrade. You can do this by stopping in to any banking office location. Or, give us a call at 920-563-6616.

The System Upgrade will allow us to bring you a range of enhancements to improve your banking experience. You can look forward to upgraded digital tools, enhanced security, and expanded services designed to offer greater convenience and flexibility. Our investment in making these necessary improvements reflect our commitment to providing you with the best possible support for your financial needs.

Yes, during this transition time, we will adjust hours to accommodate additional time that may be needed to assist our customers in person and by telephone.

See below for our adjusted hours:

March 20:     Regular hours at all offices, except our Pick ‘n Save location which will be closing at 5 p.m.

March 21 – 23:     All locations open as usual following their standard hours.

March 24 – 28:     Fort Atkinson’s main office, and our Janesville, Jefferson, Johnson Creek, and Whitewater locations, will have extended hours from 8:30 a.m. to 5:30 p.m. during this week. All other Fort Atkinson locations and our Sullivan office will maintain regular hours during this week. 

The main bank telephone line (920-563-6616)  will be open to assist customers extended hours during this week as well between 8 a.m. – 6 p.m.  Direct telephone lines to individual bank locations will follow their standard hours. 

Starting March 29 and beyond all locations will be open for business as usual following their standard hours.

For a listing of PremierBank’s locations and standard hours, visit:  BankwithPremier.com/locations-hours.

We are here to serve you now.  You do not need to wait. Stop in to open a new account now, and we’ll guide you through any updates during the system upgrade to ensure a smooth transition.

Yes, all customers will receive a brand new contactless debit card in the mail in early March 2025. The new debit cards will be functional on March 20, 2025.

During March 2025 all debit card customers will receive their new debit cards in the mail. Information on how to establish the PIN for the new cards will be provided within that mailer.

No, there will no changes to PremierBank’s personal or business credit cards.

Yes, you can access your funds during normal business hours.

During the Upgrade weekend, standby limits will be in effect for purchases and cash withdrawals.  We recommend getting the cash you need prior to March 20, 2025, and having an alternative form of payment (such as an Elan credit card).

Yes, you will be able to continue to use your current checks because the routing number will not change.

Yes, you will need to download our new app to access mobile banking. This will be available in the app store before the system upgrade.

You will still be able to access online and mobile banking via our website and mobile app.

No. Nicknames will not automatically transfer. They will need to be re-established after the system upgrade. Starting March 24, visit “Manage Profile” in online banking or use the mobile app to re-establish your preferred nicknames.

You will not need to re-enroll in online banking but will have to accept our new Terms & Conditions disclosure to access our upgraded digital banking experience.

Simply follow these easy instructions after 8 a.m. on Monday, March 24:

1. Visit BankwithPremier.com and click the Account Login button in the upper right area.
2. Enter your existing User Name and temporary password. Your temporary password is your User Name plus the last four digits of your Social Security Number.
3. Follow the prompts on the next screens as they will guide you through initial setup.

You will not need to re-enroll in online banking but will have to accept our new Terms & Conditions disclosure to access our upgraded digital banking experience.

Simply follow these easy instructions after 8 a.m. on Monday, March 24:

1. Visit BankwithPremier.com and click the Account Login button in the upper right area.
2. Enter your existing User Name and temporary password. Your temporary password is your User Name plus the last four digits of your Employer Identification Number (EIN).
3. Follow the prompts on the next screens as they will guide you through initial setup.

Zelle^® will remain an option until March 20. We will then transition to a new, equally as convenient, P2P platform. Beginning March 24, SPIN P2P Service will be available to all banking customers. SPIN is a fast, safe, and easy way to send money to your friends and family, right from PremierBank’s mobile app or online banking.

During this transition, your bank account could temporarily disconnect from third-party financial apps, such as Venmo and Robinhood. Plaid, a secure service that connects apps to U.S. bank accounts through a verification process, may experience delays reconnecting to our bank. This will affect how quickly you can relink your financial apps. We recommend manually verifying your account during this transition time.

All bill pay information will be transferred to the new system with the exception of eBills* which will need to be re-entered.

* An eBill (electronic bill) in online banking is a digital version of a paper bill that you can receive and pay through our online or mobile banking platform. Instead of mailing a physical bill, some payees offer the option to send it electronically directly to your online banking account. An eBill contains the same details as a paper bill but provides a more convenient and secure way to manage your payments.

Initiate bill payments that are due between March 14 – 24 before March 13.

The current bill pay system will no longer be available after March 14. We recommend that our customers review all bill payments due between March 14 – 24 before March 13. Any recurring or scheduled payments already set up will be processed as usual.

To ensure a smooth transition, we suggest reviewing your payments and taking a screenshot of your current payee list for reference.

Please note that the new bill pay system does not support payees located outside the United States. Any international payees in the system will be removed during this transition.

Customers will continue receiving statements as per their current setup, with minor adjustments during the system upgrade. Following the upgrade, statements will feature a refreshed design, but all essential information will remain unchanged.

Please note that all demand deposit and savings account customers will receive an additional printed statement by mail, reflecting account activity and balances through March 20.  This additional statement, generated before the upgrade will be sent out on March 21, via the U.S. Postal Service to the mailing address currently on file.

Consider eStatements – Enrolling in eStatements through online banking gives you quicker access, better security, and reduced paper waste. Enrollment instructions will be available in March.

Yes, some customer statement cycle dates will change after the upgrade. If your delivery date differs from what it is currently, there’s no need for concern—it’s simply part of the system enhancement.