The new platform launched on March 24.

Yes, during this transition time, we will adjust hours to accommodate additional time that may be needed to assist our customers in person and by telephone.

March 24 – 28: Fort Atkinson’s main office, and our Janesville, Jefferson, Johnson Creek, and Whitewater locations, will have extended hours from 8:30 a.m. to 5:30 p.m. during this week. All other Fort Atkinson locations and our Sullivan office will maintain regular hours during this week. 

The main bank telephone line (920-563-6616)  will be open to assist customers extended hours during this week as well between 8 a.m. – 6 p.m.  Direct telephone lines to individual bank locations will follow their standard hours. 

Starting March 29 and beyond all locations will be open for business as usual following their standard hours.

For a listing of PremierBank’s locations and standard hours, visit:  BankwithPremier.com/locations-hours.

You will not need to re-enroll in online banking but will have to accept our new Terms & Conditions disclosure to access our upgraded digital banking experience.

Simply follow these easy instructions after 8 a.m. on Monday, March 24:

1. Visit BankwithPremier.com and click the Account Login button in the upper right area and select “Online Banking.”
2. Enter your existing User Name and temporary password. Your temporary password is your User Name plus the last four digits of your Social Security Number. For example: If your username is “johndoe” and the last four digits of your SSN are 1234, your temporary password would be “johndoe1234”.
3. Follow the prompts on the next screens as they will guide you through initial setup.

You will not need to re-enroll in online banking but will have to accept our new Terms & Conditions disclosure to access our upgraded digital banking experience.

Simply follow these easy instructions after 8 a.m. on Monday, March 24:

1. Visit BankwithPremier.com and click the Account Login button in the upper right area and choose, “Online Banking.” (There will no longer be a separate drop-down option for “Business Banking”).

1. Enter your existing User Name and temporary password. Your temporary password is your User Name plus the last four digits of your Employer Identification Number (EIN). Example: If your username is “johndoe” and the last four digits of your EIN are 1234, your temporary password would be “johndoe1234”.
2. Follow the prompts on the next screens as they will guide you through initial setup.

Starting March 24, PremierBank will have ONE updated mobile banking app that serves both consumer and business customers. Simply follow the instructions below:

Apple Users: The PremierBank app will update independently if automatic updates are enabled. If not, you can manually update it through your device’s app store.

If you currently have PremierBank’s business banking app only, you will have to download the new PremierBank app, which, as mentioned above, is for both consumer and business banking customers.

Android Users: Delete the existing PremierBank app, then download the new version found in your device’s app store.

No, nicknames will not transfer automatically and must be re-established after the system upgrade. You can re-establish them under “Manage Profile” in online banking or through the mobile app.

You’ll need to update your new debit card information with any merchants that have your card on file. If you use PremierBank’s current mobile banking app, you can log in and navigate to Cards > Card on File to view a list of merchants storing your card for one-time, recurring, or future purchases.

All debit cardholders received their new debit cards in the mail during March. Call 877-965-3344 to activate and start using your new contactless debit card. Follow the prompts to set your Personal Identification Number (PIN). Each new contactless debit card has a new card number, expiration date, and security code.

Yes, PremierBank debit cardholders can use any ATM in the national MoneyPass® network to withdraw cash surcharge-free. Click HERE to visit the MoneyPass ATM locator.

You may experience an error when trying to add your debit card to your mobile wallet, such as Google Pay or Apply Pay.  However, this is only temporary, and it will link. Please allow up to 24 hours for it to connect.

If you have an ATM-only card (separate from a debit card), you will receive a contactless PremierBank debit card in March. This new debit card functions the same as your current ATM-only card, with the same transaction limitations at ATMs. This debit card does not have any Point of Sale (POS) capability; in-store, or online purchase ability. After the upgrade, we will not offer an ATM-only card. The only option will be to have the debit card with ATM limitations. 

No, there will no changes to PremierBank’s personal or business credit cards.

All bill pay information will be transferred to the new system with the exception of eBills* which will need to be re-entered.

* An eBill (electronic bill) in online banking is a digital version of a paper bill that you can receive and pay through our online or mobile banking platform. Instead of mailing a physical bill, some payees offer the option to send it electronically directly to your online banking account. An eBill contains the same details as a paper bill but provides a more convenient and secure way to manage your payments.

Yes, your loan payments will be processed as normal after the upgrade according to how you have them set up currently.

Zelle® will be available until March 13, after which we will transition to a new peer-to-peer (P2P) payment platform. Beginning March 24, Social Payment Instant Network (SPIN), a secure and convenient P2P payment option will be available in our mobile banking app. With SPIN, easily send money directly from your PremierBank checking account to friends, family, and trusted contacts who have a Visa or Mastercard debit card.

During this transition, your bank account could temporarily disconnect from third-party financial apps, such as Venmo and Robinhood. Plaid, a secure service that connects apps to U.S. bank accounts through a verification process, may experience delays reconnecting to our bank. This will affect how quickly you can relink your financial apps. We recommend manually verifying your account during this transition time.

Following the upgrade, statements will feature a refreshed design, but all essential information will remain unchanged.

Consider eStatements – Enrolling in eStatements through online banking gives you quicker access, better security, and reduced paper waste. Enrollment instructions will be available in March.

Yes, some customer statement cycle dates will change after the upgrade. If your delivery date differs from what it is currently, there’s no need for concern—it’s simply part of the system enhancement.

Please note that all demand deposit and savings account customers will receive an additional printed statement by mail, reflecting account activity and balances through March 20.  This additional statement, generated before the upgrade will be sent out on March 21, via the U.S. Postal Service to the mailing address currently on file.

Yes, you will be able to continue to use your current checks because the routing number will not change.